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Returns Policy

Shop with confidence.

We want you to be completely satisfied with your purchase. If you're not, we're here to help make returns as easy and straightforward as possible.

Easy Returns

Simple and hassle-free returns process

14 Day Returns

Change your mind? You have 14 days

Quality Guarantee

Faulty or damaged items we'll put it right

Dedicated Support

Our team is here to help every step of the way

PRIME

Our Returns Policy

We've made our returns process quick and easy to follow.

1

Check Your Order

If something isn't right, please review your order and our returns policy.

2

Contact Us

Let us know within 14 days of receiving your order by email or phone.

3

Return Authorisation

We'll provide you with return instructions and, if applicable, a Returns Authorisation.

4

Return Your Item

Pack the item securely in its original packaging and return it to us.

5

Inspection

We'll inspect the returned item once received.

6

Refund or Exchange

Once approved, we'll issue your refund or process an exchange.

Important Information

14 Day Returns

You have 14 days from the date you receive your order to notify us of your return.

Items Must Be Unused

Items must be unused, unopened and in their original packaging, in a resalable condition.

Proof of Purchase

Please include your order number or proof of purchase with your return.

Refunds

Refunds will be issued to the original payment method within 5–7 working days of approval.

Return Costs

Unless the item is faulty or incorrect, return delivery costs are the responsibility of the customer.

Items That Cannot Be Returned

For hygiene and safety reasons, we are unable to accept returns on the following items unless they are faulty or damaged:

Opened Cleaning Chemicals
PPE & Safety Equipment
Personal Care Products
Paper Products (If Opened)
Special Order / Bespoke Items

This does not affect your statutory rights.

Need to make a return?

Our team is here to help make the process as easy as possible.

Contact Us